Refund Policy

At TOBAR, we aim to deliver high-quality 3D visuals and architectural support tailored to each client’s needs. Because our work is bespoke and often begins immediately after booking, we have the following refund policy in place:

1. Deposits

All projects require a deposit to secure your slot and initiate work.

Deposits are non-refundable. This covers time spent on early setup, file preparation, and scheduling.

2. Refunds Before Work Has Started

If a client cancels before any design or rendering work has begun (within 24 hours of payment), we may offer a refund. This is at our discretion based on how far along the process is.

3. Refunds After Work Has Started

Once work has begun, refunds will be calculated based on the stage of progress:

Up to 25% complete - Partial refund (minus deposit and hours worked)
Beyond 25% complete - Refunds are unlikely, but we will assess case-by-case
After final files are delivered – No refunds available

4. Client Delays or Cancellations

If a project is delayed or cancelled due to lack of feedback, missed deadlines, or change of mind by the client:

The project may be paused or terminated
Refunds will not be issued for time already spent

5. Mistakes or Quality Issues

If you are unhappy with the outcome due to an error on our part (e.g. misinterpreted design with no basis in the information provided), we will correct it at no extra charge. However:

No refunds are given for creative differences once the project scope has been followed and delivered as agreed

6. 3D Printed Models

If you receive a damaged model, let us know within 48 hours of delivery with clear photos. We’ll offer a replacement or refund where appropriate. We do not refund for postal delays or handling issues beyond our control.

If you have any questions about this policy, contact us before booking.